FAQs

A “portfolio” gives workers the ability to divide the present value of their overall benefits package among certain “available” benefits that they can choose from in BenefitWallet. This flexible approach allows employees to divide their performance bonus between items such as education, vacation, retirement, health insurance, driver’s insurance, and training allowance.

The “Portfolio of Benefits” can even save employers money. Instead of enrolling your employees in various benefits, they don’t want, you can see that the investment is well invested.

Frequently Asked Questions

How To Activate My BenefitWallet Debit Card?

If your BenefitWallet debit card came with a sticker, follow the instructions on the label to activate your card. There was no sticker on the card, it was already activated and you don’t have to do anything else. Don’t forget to sign your card to help prevent fraudulent use of the card is lost or stolen.

Do I need a PIN code to use the card?

In most cases, you only need your subscription to pay the eligible charges on the card by selecting “Borrow” from the menu. However, your card is approved for use with a PIN (personal identification number). You must set a PIN code if you want to withdraw money from the HSA with your card or check your account balance at an ATM. Also, if you have a card with the names of your spouse or child, you can use the PIN code instead of a signature to make acceptable purchases by selecting “direct debit”. Remember that, as the account holder, you are responsible for the use of the funds.

How do I get a PIN code?

To set or reset your PIN, dial 1.888.490.8244. All cards issued to your account have the same PIN code, even if you have cards with the names of your spouse or children. You can only reset a PIN code once every 24 hours.